Efficy Overflow Q&A - Recent questions and answers in Efficy Installation/Settings

Answered: Configuration of Mail Dispatch with STARTTLS raise error LIBS-1803, what configuration we did wrong?

Fri, 26 Jan 2024 19:26:20 +0000

I found the solution, thank you to Hamid.
We need to install the "Win64OpenSSLLight-10_2n.exe" which is a dependency of Efficy Entreprise ... and that I forgot to install on my new laptop ... oups

This dependency can be found on the Efficy FTP Partner.

Azure SQL Support

Fri, 08 Sep 2023 14:51:12 +0000

Dear Efficy Team,

I've seen the supported DB are, according to the documentation (https://help.efficy.io/edn/admin/sppl_serversoftware), Microsoft SQL Server, Oracle and PostgreSQL.

I have a client that would try deploying Efficy on a cloud environment using Azure SQL.

Would this work ? Do we need some special work-around ?
Or is it just not possible and we'll need a virtual SQL server ?

Thanks for your help,

Alexandre

Answered: Alias Manager : cannot connect to database

Wed, 30 Aug 2023 07:11:16 +0000

It was a bad password issue.
The error message wasn't clear enough but I changed the password of the user in SMSS and it works.

Answered: Configure a proxy for Efficy openURL API

Mon, 23 Jan 2023 15:41:24 +0000

These network request API's use internally the WinHTTP API. It's important to configure the proxy for the Identity that hosts the COM+ Application Server process (dllhost.exe), not your interactive user.

In the instructions below, we assume that the COM+ runs under a local (non-admin) account named .\EfficyAppServer.

Search PowerShell -> Shift+Right-click > Run as different user > Logon with local user .\EfficyAppServer
Then from this terminal, do your runas to elevate from here: Start-Process PowerShell -Verb RunAs
Then you have permission to set the proxy of winhttp, the library that Efficy uses: netsh winhttp set proxy myproxy.mydomain.net
Or try setting up the proxy settings in Internet Explorer (IE) of user .\EfficyAppServer

It was also required to have a Windows Service started with .\EfficyAppServer after a Windows restart to load the proxy settings for the COM+ process. The COM+ process alone could not succesfully load the proxy settings for an unknown reason.

Answered: Query timeout expired after 10 minutes

Tue, 03 Jan 2023 13:14:17 +0000

Set the CommandTimeOut connection pararameter value in the Alias.ini file. The value is in seconds. This value increases the timeout to 30 minutes.

[Efficy120]
ConnectionParameters=CommandTimeOut=1800

Answered: ID: Message: DS_ActiEdit_0_Acti: Field '<%GetUnityField('MEMO')%>' not found after upgrade to Efficy 2021

Wed, 28 Sep 2022 08:38:58 +0000

The issue was related to this custom :

<%GetEdit(field%="<%Macro('EditMemoField')%>")%>

where the , context="TEXT" was missing

Answered: OpenURLSecure: HttpSendRequest failed for "" Error Code: 12029

Thu, 15 Sep 2022 08:18:37 +0000

This problem occurs because Windows is not configured to support the TLS 1.2 protocol, and the Federated partner (Credit Safe) disabled support for TLS 1.0 and 1.1.

Error "12029" is a WinHTTP error code that indicates that a socket connection failed because encrypted communication could not be established.

To resolve this problem, enable TLS 1.2 support on Windows.

Answered: Efficy Sidebar - option Don't Use IE Cookies for SOAP ?

Fri, 25 Feb 2022 10:42:20 +0000

Here is my "Non official" answer based on a study

It seems to do exactly what it says, no creating of sessions (+ cookies) via IE API anymore.

When creating a new session from the Sidebar, SOAP is used to setup the session. When don't use IE cookies for SOAP is unchecked, IE has has also the session token of your CRM session (as cookie), I assume because the Sidebar uses a Windows/IE API function to execute the webrequests. You can test it by surfing to the CRM domain of the freshly opened session in IE and you will notice that you are instantly in the CRM dashboard.

When the checkbox is flagged - also restart your Sidebar and shutdown your session - opening a new session via Sidebar with Browser Chrome, there is no cookie left for usage in IE.

I have no idea why it's been added, maybe a security improvement?

Answered: User Option : Default Display Grid Density?

Thu, 10 Feb 2022 14:56:33 +0000

It is also possible to overwrite the density of the grids by adding the following CSS :

tbody td {
line-height: 1!important;
}

Answered: Disallow/block EXE files

Thu, 08 Jul 2021 11:26:44 +0000

Hi Vladimir,

For a customer we implemented a whitelist of file extension that can be uploaded.
The whitelist is in sys_storage and the check is in the workflow .

If needed contact me.

Kr,

Forced invalidate of database connections on all application servers

Mon, 05 Jul 2021 10:28:41 +0000

I have vague memories of a featured added to Efficy specifically interesting for layered installations with multiple Application Servers, allowing to set a value in the database to force invalidating all database connections on all Application Servers. They must do some regular polling for that.

Does something like this exist and where can I find more info about it?

Answered: Unable to save Contact modifications

Thu, 20 May 2021 06:21:21 +0000

Hi Sébastien

Check the customized SYS_ENTITYVIEWS record with NAME='ContEdit'. Is it marked as custom?

The DbUpgrade process should be able to add the Cont_Prov=Prov tableview, required for the Marketing connector providers.

Cont;Cont_User=User;Cont_Comp=Comp;Cont_Prov=Prov

If that doesn't solve the issue try these:

Test without any custom
Check the debug.log file

Answered: Read-only users (licenses) can be use Efficy App (mobile application)?

Thu, 15 Apr 2021 12:57:45 +0000

Hey Olivier,

Yes they can.

However, if the user belong to a group that has "insert" rights, he will see in the mobile app buttons to create new records (but will have a warning message in edit telling him that he doesn't have the right to do that).

In order to have a good UX, it is therefore better not to add "consult only" users in groups that have "insert" rights.

Geoffrey

Answered: How the exitWhenStalled setting is used?

Tue, 02 Feb 2021 16:43:13 +0000

Hi,
1) Those settings depend on the nature of the connection, and are not changeable, because stored in code constants as below :

SLCBOX_BUSY_SHORT_COMMAND  =  20; // seconds, used for quick consult operations
SLCBOX_BUSY_MEDIUM_COMMAND = 100; // seconds, used for edit operations
SLCBOX_BUSY_LONG_COMMAND   = 600; // seconds, used for potentially long queries

2) The shutdown is kill of the COM+ done by the COM+ monitor service that is a standard win32 call , so I don't know what it's killing, but my guess is every connection opened by the application is killed.

3) Nope, the documentation is confusing, it's not available at database level (since not really relevant anyway).

KR,
Yann

Answered: Config when using json/node api in loadbalencer environnement

Sat, 12 Dec 2020 00:04:52 +0000

Hello Vincent,

As you already have the "webservice" server, I would recommend to redirect the JSON/API node call to this server to avoid any perturbation in the end user experience.

Those request can usually be redirect by a load balancer or a Reverse proxy.

Alex.

Answered: Member not found Error while retrieving SYS_STATES table, after installing Sidebar

Sat, 12 Dec 2020 00:01:10 +0000

Hello Jeroen,

I already saw this issue when the sidebar is installer before Efficy 11.3 or 2021.

An easy fix is to uninstall your Efficy installation, uninstall your sidebar.
Unregister the midas.dll and delete it.

Reboot your computer, then install Efficy 11.3 and / or 2021 and then, the sidebar.

Alex.

Answered: Compatible with Oracle 19.9 ?

Wed, 09 Dec 2020 14:21:30 +0000

For what it's worth, I'm running locally Oracle 19.3 without issue.
So, I would bet that Oracle 19.9 will work just fine as well!

Answered: Error when creating database on Efficy 2021

Tue, 08 Dec 2020 15:20:51 +0000

Well,

I have uninstalled Efficy 2021 then reinstalled it because my collegue had specified a custom folder for the installation.

But now when I use the create database URL (http://myhost//designer/logon?page=DatabaseCreate.htm&customer=$DESIGNER$&user=none&password=none) I encounter this error :

TZeosAutomatedQuery48.ZeosSession "ZSKeyGen" must be Connected

Sébastien

Answered: Sharing Files when using LinkedFiles

Wed, 04 Dec 2019 09:08:51 +0000

Actually, from my test it will work if Servicy is capable of accessing the file path.
Otherwise that clearly won't work.

Answered: How to lock the sidebar Options, the customer want the sidebar to only be administrate by the IT

Tue, 15 Oct 2019 16:18:27 +0000

Currently not...
But if this feature is needed, it will have to be analysed by R&D.

Answered: Best practice for having 2 efficy instances in same environment?

Wed, 09 Oct 2019 16:28:26 +0000

What legal law specifies that data has to be separated by the instance of a database and not by applicative security?

We should try to understand what the customer really wants, not being blind about technical proposals from them. Isolation of existing data into a new database and keeping that in synchro is not that easy. Replication doesn't seem like an option, although that will depend on the specs

I suggest to analyze functionally deeper and to consult me privately for a good design. We can provide the best architecture later in this post.

Answered: SQL server 2017 express supported with 11.3?

Thu, 29 Aug 2019 20:42:31 +0000

Hello Rob,

Most of the time, this error is related to the midas.dll.

What I usually do, uninstall Efficy product, unregister the midas.dll (from the command line as administrator : c:\Windows\System32>regsvr32.exe midas.dll -u

Then reboot yout computer.

After that, delete the existing midas .dll which is in c:\Windows\System32.

Reinstall Efficy. Don't forget to execute your setup with "right click run as administrator".

As kristof said, this it not related to the DB Engine.

Alex.

Answered: Issue after installing Efficy : "class not registered, classid: {16d51579-a30b-4c8b-a276-0ff4dc41e755}"

Mon, 05 Aug 2019 11:49:27 +0000

This is the ClassID for the Javascript engine jscript9.dll that comes with Internet Explorer.
Make sure to have IE installed on the production server, otherwise none of the ServerJS or workflow scripting will work.

Answered: Upgrade 11.3 - Error on create index TIMESHEET_STEP on TIMESHEET ("K_STEP")

Tue, 30 Jul 2019 12:34:05 +0000

Field K_STEP has K_FIELD=15 for K_TABLE=34000, maybe there is already a custom field with the same field ID but with a different name! That could explain why a column with name K_STEP was not added during the upgrade process.

Answered: What is the purpose of Efficy setting web.loadBalancing?

Wed, 17 Jul 2019 17:56:40 +0000

Web.LoadBalancing only has an impact if you specify that more than one Application Server (COM+ Server) is used in the Web.AppServers setting.

The value can be 0 (Parallel) or 1 (Serial).
In Parallel mode the Application Servers will be equally loaded.
In Serial mode the first Application Server will be loaded to capacity before switching to the next Application Server.

The Web.AppServers setting allows you to define the list of Application Servers separated by semicolumn (;).
Each AppServer definition contains a server name and parameters MAX=xxx LF=yyy specifying the maximum number of user sessions for the server and the load factor for the server (if Parallel mode loading is used).
Example for AppServers: Server1 MAX=100 LF=1; Server2 MAX=200 LF=2

Answered: Rights on Project Management module

Tue, 09 Jul 2019 14:21:23 +0000

Well I think it just needs to have all users involved in the project, whatever their skills, linked as User to the project.
I linked my two users to the project, gave read rights in the Security and my users can see the project but not edit it.

They can edit their time spent on their steps but that's all they can do in Project Management module.

Answered: Change "ACC_RIGHTS.Notify" in the DB, but not in Efficy ?

Wed, 12 Jun 2019 12:35:26 +0000

As indicated in the label "applies after the notification senders log back on", Efficy only loads the options from the DB - for all users, including the current user - at logon.

Answered: Efficy 11 - Automatically check the box "Send the notifications by e-mail" in the general options for all users

Wed, 12 Jun 2019 12:20:20 +0000

Hello Saïd

This is one of the options that is not part of the users options stream stored in ACC_OPTIONS. This data is stored in a structure fashion, because other sessions need to know the settings of all other users when generating notifications.

When "Send the notifications by e-mail" is checked, NOTIFY=1 for K_TABLE=-1 and the current users key.

select NOTIFY from ACC_RIGHTS where K_TABLE=-1 and K_USER=:K_USER

Answered: HIPIN & Efficy CTI

Tue, 21 May 2019 14:18:16 +0000

CTI is actually a standard, not a protocol. There are many protocols, but Efficy is only compatible out of the box with TAPI.

Conclusion, check if HIPIN supports TAPI.

Answered: Efficy 11 install - "X_EFFICY_APP" is not allowed to be set.

Wed, 24 Apr 2019 14:15:12 +0000

Solved.

First problem was the XEFFICYAPP variable
secon was the enable 32 bit set to true in iis

thx guys

Answered: Cannot install IIS URL rewrite 2 Module

Wed, 24 Apr 2019 12:47:48 +0000

Idem or related post

Answered: Efficy Drive available in Citrix environment?

Mon, 11 Mar 2019 15:10:01 +0000

If it's the same version of the Sidebar executable, the origin of the issues is to be searched in the configuration.

If it works locally, but not with a Citrix sessions, please compare the HCU reg keys. Verify if the EfficyDrive is enabled and that a drive folder is set?

[HKEY_CURRENT_USER\Software\Efficy\11.2\Efficy\SideBar]
"EfficyDriveEnabled"=dword:00000001
"EfficyDriveLocalFolder"="C:\\Users\\{your.name}\\Efficy Drive"

I had to set these keys on 11.2 to make it work. However, I was also unable to show the Drive configuration page in Sidebar as described on help.

Answered: How to develop with multiple regional settings

Mon, 04 Mar 2019 16:59:14 +0000

Just using the CustomSettings part in the registry like on the testserver fixes the problem.

Add a key section CustomSettings\Set1

to (per version)

Computer\HKEYLOCALMACHINE\SOFTWARE\Efficy\11.2\

and add the variables as strings, i.e. DateSeparator and DecimalPoint to it. (See section
Computer\HKEYLOCALMACHINE\SOFTWARE\Efficy\11.2\Efficy\Web for examples)

The String UserNames should be filled with the, or each, apppool user you want to alter the settings for. Set2, 3 can be used for other settings.

Answered: How to test LDAP Server Connection ?

Fri, 18 Jan 2019 13:36:20 +0000

R&D create a tool for this, called "Test LDAP Server"
It is possible to find it here (this link is for Efficy Employee only) : Test LDAP Server

Answered: Can't create application login through alias manager

Fri, 04 Jan 2019 18:32:34 +0000

Hi Stoko,

When restoring or attaching a database to a new or different Microsoft SQL server the logins and mappings to the database users are lost. If you create the logins again you’re not able to map the users because they already exist in the database

Example for a database named Efficy and a admin schema

USE Efficy
ALTER USER admin WITH login = admin

Execute this statement with a login that has the sysadmin role, e.g. SA

Regards

Answered: Unable to write large file on UNC path

Thu, 01 Nov 2018 09:20:50 +0000

Hello Pierre,

I succed to handle this.

How to to it ?

At first, Create a domain account dedicated to the big files. In my case (efficy\effbigfiles).
Then,be sure that this account has the right to create / modify & delete files & folders on the remote drives space. (Nas, server, ...)

Now, open IIS, and let's change 2 thing:

Open the advanced settings of the right ApplicationPool.and change the Identity. Set the user you just created.then validate your change.

Go on your website and open the Basic settings.Click on "Connect as..." and set your account.

That's it for the IIS configuration.

Now, In Efficy, in the "Database Settings" or directly in the Registry, specify the path where the files has to be store. In my case (in fact the Cloud case ) i'm using the registry.
The specified path can be an UNC path, or a local path. I tested both of them with success.

To ease the usage of an UNC path as a local path, you can use the MKLINK command from windows. (more info here )

Some info :

Os: Windows Server 2012 R2
Efficy version : 11.1.14628
Source: https://stackoverflow.com/a/14611091

Hope this Help

Alex.

Answered: URL rewrite rule for old (Efficy 10) links

Fri, 19 Oct 2018 08:02:29 +0000

Hi Geert,

Here are all the needed rewrite

<rewrite>
        <rules>
            <rule name="efficy.dll prettify" enabled="true" stopProcessing="true">
                <match url="^(crm|public)/([0-9a-z]+)$" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="false" />
                <action type="Rewrite" url="http://submariners.efficy.com/efficy.dll/{R:2}" logRewrittenUrl="true" />
            </rule>
            <rule name="Internal link" enabled="true" stopProcessing="true">
                <match url="^crm/view/([a-z]{4})/([0-9]+)$" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="false" />
                <action type="Redirect" url="https://submariners.efficy.com/crm/dialog?page=remote/DialogOperation&amp;action=view;{R:1};{R:2}&amp;close=T" appendQueryString="false" />
            </rule>
            <rule name="conficy.dll prettify" enabled="true" stopProcessing="true">
                <match url="^designer/([0-9a-z]+)" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="false" />
                <action type="Rewrite" url="http://submariners.efficy.com/conficy.dll/{R:1}" />
            </rule>
            <rule name="servicy.dll prettify" enabled="true" stopProcessing="true">
                <match url="^(file|srv|token|pwd)/([0-9a-z]+)" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="false" />
                <action type="Rewrite" url="http://submariners.efficy.com/servicy.dll/{R:2}" />
            </rule>
            <rule name="Crm logon redirect" enabled="true" stopProcessing="true">
                <match url="^$|^crm[/]?$" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="false" />
                <action type="Redirect" url="https://submariners.efficy.com/crm/home?page=logon&amp;custombase=submariners&amp;filebase=efficy&amp;database=submariners" appendQueryString="true" logRewrittenUrl="true" />
            </rule>
            <rule name="Designer logon redirect" enabled="true" stopProcessing="true">
                <match url="^designer[/]?$" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="true" />
                <action type="Redirect" url="https://submariners.efficy.com/designer/home?page=logon&amp;custombase=submariners/conficy&amp;filebase=conficy&amp;database=submariners" appendQueryString="true" logRewrittenUrl="true" />
            </rule>
            <rule name="Console logon redirect" enabled="true" stopProcessing="true">
                <match url="^console[/]?$" />
                <conditions logicalGrouping="MatchAll" trackAllCaptures="true" />
                <action type="Redirect" url="https://submariners.efficy.com/crm/console" appendQueryString="true" logRewrittenUrl="true" />
            </rule>
            <rule name="Old links redirect" stopProcessing="true">
                <match url="^efficy.dll/([0-9a-z]+)$" />
                <action type="Redirect" url="https://submariners.efficy.com/crm/{R:1}" />
            </rule>
            <rule name="Static Files" stopProcessing="true">
                <match url="(.*)" />
                <action type="Rewrite" url="http://submariners.efficy.com/{R:1}" />
            </rule>
        </rules>
    </rewrite>

Best regards,

Yannick

Answered: Visio PDF Converting

Tue, 24 Jul 2018 13:07:31 +0000

The document types for which the PDF conversion is enabled is specified in EditView.js,

    _fileIsConvertibleToPdf: function(fileExt) {
        return ['doc', 'docx', 'rtf', 'htm', 'html', 'txt', 'xls', 'xlsx', 'csv', 'ppt', 'pptx'].indexOf(fileExt.toLowerCase()) !== -1;
    },

You can override this in your custom.

Answered: Efficy 11: ACC_AUTH, freshly new database, cannot find where Administrator password is stored

Wed, 23 May 2018 14:45:49 +0000

The Administrator of the database is a special user that doesn't require an entry in ACC_AUTH. The password is verified against the value that is stored in the Alias Manager.

The procedure you linked is valid, except that you don't really need to change the administrator password in the Efficy Designer.

Icon Efficy 11

Thu, 29 Mar 2018 12:46:50 +0000

Hi!
We just migrate to efficy 11 and I got problem with icon in class specialy with the class="i-question", is the only one that display a square with ed56 inside.
I check the efficy.css and is declare .i-question:before {content:"\ed56"} but is not display???

The problem is the same with an without custom

regards

Efficy 10 SP+ Installation at customer - Firewall configuration ?

Wed, 14 Mar 2018 18:19:32 +0000

Dear all,

I have a very strange issu at a customer, I have installed Efficy and it seems working (on HTTPS) I can logon, consult entity, edit entities and modify them ... but I cannot delete it, I got the following error message ... which is not an Efficy Error message

if I remove the "javascript:top.opener.ShowDesktop(true);top.close()" from the URL it is working

I would like to know if there is any special rules / Ports on a NetWork Firewall or any other NetWork device that should be setup for Efficy to work properly

PS: I have also issue when adding Widget to the Main page, the issue is also a 403 Forbidden but in this case I don't have any Javascript in the URL

What is key "DtSearchRetrieveSteps" in registry?

Thu, 23 Mar 2017 15:08:09 +0000

Hello,

I was setting up dtsearch for a client for first time, and i found in documentation a section for keys to setup in registry as fine tuning, but one of the key was not clear enough to understand if it's really needed or not, it's called "DtSearchRetrieveSteps". Even the explanation is not that clear, at least for me. Can some one clarify more this key? and if it should be set as in the second screenshot?

Thank you in advance for your help.

Best Regards.

Web registry settiing MaxEditOperations

Tue, 13 Dec 2016 12:18:11 +0000

There is a registry key in the web section of Efficy with name MaxEditOperations. It is set by default to 4.

To my understanding, it should limit a user session to not allowing to open more than 4 edit contexts in parallel.

Either my understanding is wrong, or the setting is not used at all. Never seen any exception about a maximum amount of edit operation...

So please, could someone explain me what this key does?

Force disable Compatibility view setting for Efficy 10.

Thu, 24 Nov 2016 15:33:40 +0000

We are currently working in a big Efficy 2012 upgrade project.

The client have strong security settings and the most part of Efficy user are nomad (then GPO used is quite complicated).

According that Efficy 2012 require IE compatibility view enable and Efficy 10 require IE compatibility view setting disable, why we don't specify a meta tag to force Compatibility view disable?

Thank's in advance for your response.

DB Staging tool - Error: "Unexpected DataType: ftUnknown"

Tue, 15 Nov 2016 12:59:06 +0000

Hello Everyone!

I'm trying to generate a "upgrade" script with db Staging tool and I have a problem:
I generated the the two dump files with success, then when I try to Generate de script I got an error message saying : "Unexpected DataType: ftUnknown" (see pic).

Have someone had that error before?
Do someone knows where it could come from?

PS: I'm executing the Efficy 2014's DB Staging tool on an Efficy 2012 version.

KR,

Prince

How can you make a unattended (silent) installation of the sidebar ?

Tue, 26 Apr 2016 10:23:17 +0000

Let's suppose an IT administrator wants to force the sidebar installation with logon scripts, what command must be used, and how can features be enabled or disabled ?

How to be able to link many times an entity to an other (K_RELATION)

Thu, 31 Mar 2016 15:20:26 +0000

Hello,

How to be able to link many times an entity to an other (ex : link many times a company to an other)

Oracle access rights / roles

Tue, 29 Mar 2016 11:33:02 +0000

Dear,

Can you tell me what roles or access rights we need to be able to create a database in Oracle?
'DBA' is not allowed.

I also saw the role EFFICY_FULL is used. It only has system rights assigned to it.
Is it needed or is it optional to create?

gr
Erwin

Efficy 10: use of ActiveX and Applets

Wed, 23 Mar 2016 08:21:35 +0000

Dear,

Is Efficy 10 still using ActiveX and/or Java Applets?
Also do we then still need to install the certificates?

gr
Erwin

Slowness when SSO is activated

Wed, 16 Mar 2016 10:43:02 +0000

Dear all,

When you are experiencing issues concerning slowness when SSO is activated, you can check the following.

We encountered the problem when using SOAP calls to Efficy with SSO activated.

The difference between SSO and no-SSO is indeed in IIS, meaning there is an extra load of processing because of the authentication module, which involves network communications, resolving in adding extra http headers. These communication involve communication with the domain controller / active directory.

You should first measure the impacts of windows authentication with IIS without Efficy and see if you then experience a slowness.
If indeed you observe a slowness with authentication ON, then it is an infrastructure issue.

How to test:
On the web server :

Put the attached file “test.html” in a folder accessible in the website of their IIS (for example c:\inetpub\wwwroot, depending on their IIS configuration)
Activate windows authentication in IIS, and disable anonymous authentication

- Go to IIS management
- Select the website corresponding to the folder in 1
- Go to “Authentication“ area
- Disable “Anonymous authentication”
- Enable “Windows authentication”

On the client
3. Open a web browser
4. Visit the URL corresponding to the test.html in 1 (on server)
5. For more accurate measurements of speed, open Developper Tools (F12 in most browsers), go to network tab, and take measurement of the speed
Example in Chrome :

6. Repeat step 2, but inverse the authentication modes :
- Enable “Anonymous authentication”
- Disable “Windows authentication”
7. Repeat steps 3,4,5 and compare speed results with the previous ones.

If the speed is dramatically slower (bigger time value) with windows authentication enabled only, then we know that efficy is not causing the speed issue in SSO.

If they want to try running efficy without sso but with Windows Authentication:
Disable the SSO in efficy with the registry key HKEY_LOCALMACHINE\SOFTWARE\DSoft\Efficy\Web\SsoMode
Set the value to 0 and do a refresh settings.

If you try to access to efficy with an url like this https://webserver/efficy.dll/home?page=logon.htm&filebase=efficy&database=dbName

With Sso, this url will lead you to the desktop of efficy. Without Sso, you will just arrive to the logon page and you will have to manually logon.