Efficy Overflow Q&A - Recent questions in Extranet / HelpDesk

Customize servicy

Thu, 28 Sep 2023 07:14:42 +0000

Hello,

Is there a way to customize the folder servicy ?
We want to customize our Efficy extranet including the forgot password page and email template.
I tried to create a custom/customname/servicy folder, but it doesn't work.

Sébastien

What is needed to add Excel Export to Extranet ?

Fri, 17 Mar 2023 05:43:53 +0000

What is needed to enable export to Excel on grids in the Extranet?

We have the ExportExcel macro and the ExportColumns file but are getting this error :

display image when receiving email from extranet forgotten password

Fri, 01 Jul 2022 15:06:26 +0000

Hello,

I met a problem while I was trying to display a picture on the mail. It displayed like this :

I was able to solve this issue thanks to Stefan Vucinic who told me to encode the picture to base64.
example :

<img id="logoImg" src ="data:image/jpeg;base64,/9j/7QAsUGhvdG9zaG9wIDMuMAA4QklNA+0AAAAAABABLAAAAAEAAQEsAAAAAQAB/+IMWElDQ19QUk9GSUxFAAEBAAAMSExpbm8CEAAAbW50clJHQiBYWVogB84AAgAJAAYAMQA....."/>

Extranet problem to display information at edit contact page when an efficy user has a mail linked

Wed, 23 Feb 2022 09:39:25 +0000

Hello,

I have a problem with extranet.
When there is an Efficy user who has an email and if I log with that. It doesn't display any information anymore. Is there a solution ?

here is an example :
without an email

with an email

Export to excel on the extranet (migration from 10sp2+ to 12.0)

Fri, 15 Oct 2021 08:59:23 +0000

Hello Everyone,

I need to migrate the function 'export to excel' on the extranet.(10SP2+ to 12.00)

On 10SP2, The function used to generate the excel was :

<%GetDataGrid(queryhandle="%%GetArgument('queryhandle')", xls=true,
 translate=true)%>`

(=>it generates an html page in 12.00)

To migrate to 12.0:

I changed the function to GetExportGrid:
<%GetExportGrid(columndefs="macros/ExportColumns.txt", queryhandle@="queryhandle", maxgridrows=-1, translate=T)%>
I copied the standard ExportColumns.txt content to extranet/macros/ExportColumns.txt.
I send the columns names through url or form/post (as in standard version)

RESULT : an excel file is indeed created . However, header cells are wrongly named ExportColumn0..1..2, and other cells are empty.

I do think that the problem comes from columndefs file which is not found. However, I did try multiple combinations but none worked.

Have you ever implemented that function on the extranet(11.00+), or do you have any idea how I could solve my problem?

Thanks.

Best regards.

How to enable /node on extranet (public) on Efficy (11.2 , 11.3) ?

Mon, 06 Jul 2020 11:30:58 +0000

How can I make a node request work with the context of an extranet session?

E.g. a get request to /public/node/echo

I currently receive a HTTP Error 404.0 from IIS.
I don't see anything specific in web.config for node on Efficy itself.

Edit: /node works out of the box on extranet for Efficy 2021

Modal in custom Extranet

Wed, 20 May 2020 13:05:30 +0000

Hello all,

I have a pretty simple question.

I'm trying to use a modal on a customer Extranet.

On Efficy, I use to write something like :

$('#modal-host').foundation('reveal', 'open', format('dialog?page=modal/$0.htm&key=$1', "MissionSeeMore", key))

but on Extranet the modal does not show up.

I don't understand where the problem comes from. Is there anything more to do or set up in order to make it work ?

If someone has got an idea, I'll take it.

Thanks by advance.

Error Cannot find definition for Alias "". Ask your Efficy Administrator to add it.

Wed, 20 May 2020 08:40:37 +0000

Hi everyone,

When I want to (re)set the password I get the following error:

Cannot find definition for Alias "". Ask your Efficy Administrator to add it.

I think it must be some bad configuration from designer but I can't solve the problem.

How can I solve this error?

Here is my configuration :

{
"debugMode": "~",
"efficyUrl": "~",
"extranetUrl": "https:\/\/liguedesfamilles.efficytest.com\/public\/home",
"oneAll": {
"apiEndPoint": "~",
"privateKey": "~",
"publicKey": "~",
"subDomain": "~"
},
"peakMeUp": {
"defaultEntities": "~",
"realtime": "~",
"remoteCallWorkflowId": "~",
"secondaryUnit": "~",
"url": "~",
"userCanDeleteItem": "~",
"userId": "~",
"userHash": "~"
},
"pictureSettings": {
"thumbHeight": "~",
"thumbMaxWidth": "~",
"thumbQualityJPEG": "~",
"pictureSize": "~",
"pictureQualityJPEG": "~"
},
"servicy": {
"adminMail": "~",
"createLogFile": "~",
"sameServerAsEfficy": "~",
"fileMaxSize": "~",
"fileMinSize": "~",
"fileUrl": "https:\/\/liguedesfamilles.efficytest.com\/file",
"fileRepository": "~",
"fileTempUpload": "~",
"url": "https:\/\/liguedesfamilles.efficytest.com\/servicy.dll",
"userPasswordUrl": "https:\/\/liguedesfamilles.efficytest.com\/pwd",
"customerForExtranet": "~"
}
}

Best regards,
Nicolas

Configuration for Efficy 11.3 to reset a password for Extranet

Mon, 09 Dec 2019 11:47:08 +0000

Hi,

I'm migrating a customer to Efficy 11.3, but I'm struggling with the functionality to (re)set a password for Extranet. I'm able to do the request to reset the password, but when I want to (re)set the password I get the following error:

Cannot find definition for Alias "". Ask your Efficy Administrator to add it.

I've tried to set the setting "customerForExtranet", but this doesn't help.

How can I solve this error?

Best regards,
Jeroen

Extranet: Protection of the "I forgot my password" against Distributed Denial of Service (DDoS)?

Fri, 15 Nov 2019 08:34:36 +0000

Since Efficy 10 (I think), the Extranet User have the possibility to click on "I forgot my password".

One of our customer asked me if the "I forgot my password" was protected against DDoS attacks?

The question is interesting, because normally on such page we will add a captcha in order to prevent this kind of attacks, here the page doesn't have anything visible to prevent it, or may be there is a hidden mechanism?

Does anyone know something about this question ?

No one has the answer, this question is there from quite sometimes now ??

Efficy 11 Extranet Download of Big files

Fri, 27 Sep 2019 07:04:42 +0000

We have a customer that has Efficy 2012 Extranet where it is possible to download big files.

Since Efficy 11, the new big files features, seems to work only with the sidebar:
https://help.efficy.com/edn/projectguides/files_overview#supported_features_per_file_kind

I would like to know if it is possible for an Extranet User to download “Big File”, if not how could we do to share such files for an Extranet user?

Extranet autoLogon with the mailingcode

Tue, 04 Jun 2019 12:56:52 +0000

Dear all,

We have a customer in Efficy 10.2 which is using the mailing-code to auto-Logon an Extranet User by using its mailing code. For that a custom Guest page has been developed in order to get the EXTCODE and EXTPASSWORD in order to proceed the Extranet Logon, once logged in, the browser page is redirected to the Extranet.

The custom wants to migrate to Efficy 11.2, the issue is that EXTCODE and EXTPASSWORD moved to ACC_AUTH table and that EXTPASSWORD is now encrypted so we cannot proceed with the Extranet Logon from the Guest page.

Is there any way we can reproduce this behavior in Efficy 11.2 Extranet?

Best Regards,

No request at all

Fri, 10 May 2019 06:28:17 +0000

Hello Loïc,

Thanks for your answer.
I have the page "Files.htm" in pages/dropdown/ of "extranet" folder but not in my custom. By the way I don't have any htm files in my custom, no need.
I assume that if the issue is linked to rights access, I should have the error page saying that I have no right to see the element or something like this ?

When I click on the attachment picture, nothing happens ; there is no request in the network tab of Chrome developer console.

Display attachments of a Document in Extranet

Thu, 02 May 2019 13:54:23 +0000

Hello,

I'm a new one in Efficy customization (and use) and I have to do a custom Extranet for a client.
In this custom, I have to set up an item Document : succeed.
But I want that the grid which displays the Document's list has the exact same behavior that the Document's list in the CRM.
Which means when I click on the attachment icon, it should display the dropdown with the attachment file inside it and I should be able to click on the file's name to download it (or open it in the browser).

I don't understand why my custom doesn't work on this point.

My code in GridColumnsCustom.txt looks like this :

/*
 * Documents
 */

th.ATTACHMENTS.Docu {[<th class="icon-cell"><#H=$FIELD$;sort=true;icon=i-attach></th>]}
td.ATTACHMENTS.Docu {[<td class="icon-cell i-attach pointer" data-dropdown="dd-files" data-options="align:left"
          data-dropdown-ajax="consult?page=dropdown/Files&count=-1&filter=false&detail=File&sort=K_SORT&entity=Docu&key=<#F=$KEY$;context=ATTR>&norecent=T"><#F=$FIELD$;context=TEXT></td>]}

I am pretty sure I am missing something, probably a JS part somewhere but after few hours spending on debugging and research, I still can't find what.

Thank you for your help !

MULTIVALUE field in Extranet

Tue, 05 Feb 2019 14:25:27 +0000

Hello,

I'm using the "MULTIVALUE" definition on a form on an extranet for the Edit Contact details, but the field doesn't work.

no errors in console
code with JSONLookup etc is correctly inserted in the HTML.

Is there something special to do to be able to use this kind of field in an extranet ?

Activate Extranet locally for Efficy 11.1

Wed, 14 Nov 2018 14:17:05 +0000

Hi,

I need to make some changes to the Extranet for a customer, but I'm unable to load the Extranet pages locally. I get the following error:
D: ENTT-2303
Message: File repository not configured
Comment:
Details: Application Server Error
Application Server Error
Application Server Error

ErrorContext

ESlspException 0
File repository not configured

ErrorContext

EEfficyException 0
(ENTT-2303) File repository not configured
(ENTT-2303) File repository not configured

This happens when the following call is done in the logon-page:
Call ForgotPasswordURL(database=customer, context=ATTR)

How can I solve this problem?

Kind regards,
Jeroen

Is servicy.css in custom Possible ?

Tue, 11 Sep 2018 10:09:32 +0000

Is it possible to customize the servicy.css to change the logo on the "forgotten password" on the extranet ?

If so, what is the folder structure ?

is there a way to download file from docu if user not linked to docu (extranet)

Thu, 07 Sep 2017 14:28:33 +0000

Hi,

I'm in an extranet custom and i have a page who display a list of documents (like news) and files (like pdf).
Actualy, if the user connected to the extranet is linked to the efficy document, he can downlaod files in it. If he is not linked, he have an efficy error.
I know it's normal.

But, my problem is that these kind of documents/files must be visible and downloadable for all extranet users, so, is there an other way than linking all extranet users in the document ?
(i have many extranet users, if i link it all it's working good, but not so user friendly and readable in docu edit window for user who configure that)

thx,

Comment mettre en oeuvre un "exranet" pour le module assiatance

Sat, 12 Mar 2016 19:45:07 +0000

Comment donner acces à mes clients à ma base de données Efficy pour ouvrir un "incident" et ainsi alimenter le module Efficy "assistance"
Merci