Efficy Overflow Q&A - Recent questions tagged email

MAILS.D_RECEIVED date different depending how the email have been created/saved. Why ?

Mon, 15 Jul 2024 14:17:59 +0000

I have a customer with the strange behaviour on date time of MAILS.D_RECEIVED.
I know that D_CREATE and D_CHANGEare usually saved in UTC-0 time (or the time zone set on server) because they are auto-generated by GETDATE().
But the D_RECEIVED is a bit different especially if you saving/sending email from outlook or have email saved by AutoMail Uploader.

Outlook saved it as it is , D_RECEIVED is same as the email send or received datet time.
The AutoMail Uploader saved it -2 hours, similar to D_CREATE, D_CHANGE, but the date is not autogenerated (GETDATE()) but more like transformed.

I've done some dirty grid definition fix to CONVERTUTC if the email has been created by Administartor, if not show it without UTC conversion.

td.D_RECEIVED {[<td>
    <a href="#" data-msg="edit;<#F=$KEY$;absent=T;context=ATTR>;$ENTITY$">
        <%If("<#F=OWNER;context=TEXT>", value="%%GetUserName(name='ADMINUSER')", 
            then="<#F=$FIELD$;CONVERTUTC=T;emptytext=T;context=TEXT>",
            else="<#F=$FIELD$;emptytext=T;context=TEXT>"
        )%>
    </a>
</td>]}

By doing it I am getting the right values on the grid. But the client and clients users all have still +2 hours on it.
Is there any explanation that you might know or have ?
I had a call with the client and she shared the screen. We tried to clean the browser cache, use another browser etc. But still, the values are not correct.

How to display refte2 value in a fusionfield into an emailing model

Tue, 10 Oct 2023 15:48:26 +0000

I'm looking for displaying a greeting sentence at the end of my mailing template.

It is based on the referential civility which is stated as follows:
Code: "M"
Refte1: "M."
Refte2: "Monsieur"
I have to leave the control field on Refte1 and want to display in my greetings Refte2,

I tried code like: ed:fusionfield="DmdPerID:PerCivID:Refte2" without result (ed:fusionfield="DmdPerID:PerCivID:val" displays "M.")

How could i do this?

How to customize the files in the admin folder of the wwwroot of Efficy, in order to change the support email?

Wed, 26 Jul 2023 07:37:36 +0000

How can I customize the following files in the wwwroot of Efficy?

We need to do that in order to replace "Email of efficy suport" by the customer support email.

admin/Error.htm
admin/ErrorAjax.htm
admin/ErrorServicy.htm
admin/error/text_html.txt

[Edition Corporate] Mass e-mailling - Merge field in title

Wed, 08 Dec 2021 08:53:36 +0000

Hi,

During the creation process of mass emailling, we can add the content of the message. In this content, we can merge some fields base on the context of this email.

This merge can be done on the message, but is there any way to merge context information in the title of this mass emailing ? For example, we would like to add the client number in this title.

Efficy.sendExternalEmail creates wrong URL - where can we correct the behaviour?

Wed, 27 Jan 2021 11:11:08 +0000

Hi all,

if we you the built in

Efficy.sendExternalMail(sendFrom, sendTo, sendCc, subject, body, entity, idLinked, sendCode)

function and set the parameter sendCode = 'S'
The added URL to the mail follow the Efficy 10 schema:

https://mydomain.here/efficy.dll/dialog?page=remote/DialogOperation.htm&action=view;Cont;99958&close=T

instead it should look like:

https://mydomain.here/crm/view/Cont/99958

Where can we change this behavior?

Thank you

Tim

/addmail ... explanation of the Files or Documents arguments

Mon, 25 Nov 2019 13:14:22 +0000

Hello all,

Does anyone knows how the files or documents arguments are working for the addmail WebRequest, because it is not well documented in EDN (cf link below) ?

I am trying to use them in order to create an email with an Attachment from the Efficy Interface using the SideBard like the create Instant Email but from the consult of an Entity.

https://help.efficy.com/edn/requests#addmail

"Duplicate(s) found" notification stuck in SYS_MAILS - how to change recipient

Wed, 03 Apr 2019 07:25:41 +0000

HI all,

I just found out that quite a bunch of emails got stuck in SYS_MAILS, because of a recipient that has no email address. The efficy mail dispatcher had to wait until those emails got deleted...

Those emails were created by the DoubleFinder.
Here is the question: How does the DoubleFinder determine the recipient and can I change this behaviour?

Thank you

Tim

How to return K_MAIL when using sendExternalMail()

Thu, 12 Jul 2018 10:49:39 +0000

Hi all,
I would like to do something the the newly created email in efficy 10 when I use sendExternalMail() ( - and sendMailToUsers() if also possible).
How can I determine K_MAIL? The online docu offers nothing.

Thank you

Tim

Automated Flexmail e-mailsending

Fri, 15 Sep 2017 11:02:09 +0000

For a customer we want to send e-mails to contacts in an Efficy-campaign automatically using a scheduled task.

We want to store some properties in a category in the campaign:
- Automated sending (boolean)
- Flexmail message (ID)
- E-mail subject
- Status after sending
- Sender's E-mail
- Sender's E-mail
- Reply e-mail

The scheduled task must check the campaigin if there are contacts with an empty status. If so he can start the sending of the contacts and the message properties to Flexmail by bypassing the "Send personlized e-mail" form.

Is it possible to bypass this form, so we can let Efficy automatically send mails when a contact is added to a campaign ?

Automatically assign project when uploading email in Efficy

Mon, 30 Jan 2017 06:39:53 +0000

The subject of all emails we send to our customers starts with the reference number. This is something we agreed on.

Is it possible to automatically recognize the reference number in the subject when saving the email in Efficy? Would be great if we can automatically assign the project to the email!

Thanks for your help!

[Efficy 10] Adding e-mail template with images

Tue, 08 Nov 2016 15:46:39 +0000

Hi All,

Is there an easy way to convert an e-mail that contains multiple images from Outlook to Efficy template, without the need to place all the images on our website and link to those images?

Soap: Inserting an email with attachment via Soap Call

Wed, 04 May 2016 14:29:51 +0000

Hello,

I'm trying to save and email with an attachement in Efficy via soap.
It seems to work fine but when I try to open the attachment ('msg' file) I have the following error:

Here is my call:

<SOAP-ENV:Envelope xmlns:efficy="http://www.efficy.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope">
<SOAP-ENV:Body>
    <efficy:logon database="PROD" user="ipacic" password="TheTable!"/>
    <efficy:api id="1">
        <data operation="impersonateuser" user="EHO" id="129"/>
    </efficy:api>
    <efficy:edit entity="Mail" key="0" commit="true" closecontext="true">
        <update tableview="0">
            <SUBJECT>This is a test mail</SUBJECT>     <!--Subject of the email, cann't be changed afterwards by the user-->
            <TITLE>CLIENT NAME: This is a test mail</TITLE>         <!--This can be a copy of the subject or a customized version, the user can modify this field in Efficy-->
            <OPENED>1</OPENED>
            <MAILFROM>ppa@vogeleer.be</MAILFROM>
           <MAILTO>ppa@efficy.com</MAILTO>
            <MAILCC></MAILCC>
            <K_FOLDER>2</K_FOLDER>      <!--2: Mail received - 3: Mail send-->
            <K_MAILTHREAD>0</K_MAILTHREAD>  <!--Leave at 0-->
            <D_RECEIVED>04/05/2015 13:50</D_RECEIVED>
            <MAILBCC></MAILBCC>
            <BODY>
                               <![CDATA[                
                                                       <html>
                                                                      <body>
                                                                                     <p>test</p>
                                                                      </body>
                                                       </html>]]>
            </BODY>       <!--Better to provide this value, it's easier for the user afterwards in Efficy-->
            <HTMLBODY>
                                                       <![CDATA[                
                                                       <html>
                                                                      <body>
                                                                                     <p>test</p>
                                                                      </body>
                                                       </html>]]>
                                                       </HTMLBODY>
        </update>
        <insertattachment id="1" type="1" path="C:\Users\ppt\Documents\url.msg"/>
        <updateattachment id="2" key="0" encodingkind="MIME64">dGVzdA==</updateattachment>
        <insertdetail id="3" detail="Case" detailkey="627284" maincomp="false"/>
    </efficy:edit>
    <efficy:logoff/>
</SOAP-ENV:Body>

Am I doing something wrong?

KR...

La synchronisation Efficy est elle possible avec Gmail ?

Wed, 16 Mar 2016 20:00:40 +0000

Est il possible de synchroniser l'agenda Efficy avec l'agenda Gmail
est il possible de réaliser des echanges de mails entre Efficy et Gmail ? (emission et réception) de la meme façon qu'avec Outlook ?
Merci

Is it possible to send all efficy generated emails to only one email address on a test system

Thu, 18 Feb 2016 14:47:43 +0000

Hi community,

for testing purposes we would like to redirect all emails from our development efficy system to one email address.

Currently the SMTP service is switched off.

Instead of a redirect a whitelist to be sent out.

Any chance to do this?

Tim

How to show the scriplet to save mail on MAC

Wed, 06 Jan 2016 11:42:15 +0000

How to show the scriplet to save mail on MAC

How could one allow to open URL's in the "mail memo"?

Mon, 30 Nov 2015 13:31:04 +0000

Hi all,

At a client we have the following issue:

If a user saves an e-mail which contains a URL in Efficy.
Is it possible to open this URL from in the memo field?

The URL is recognized as an actual URL but does not open.

Regards,

Brosens Tom

Efficy 2012 : e-mail template - using K_PUBLICATION in Serverscript

Mon, 16 Nov 2015 14:56:24 +0000

Dear all,

I recently had to display the field PUBL_CONT.NCOUNT in a Efficy 2012 template (which can not be done with [$=PUBL.CONT.NCOUNT]).

The issue I had was that I hadn't the K_PUBLICATION value to use it in serverscript (as you only have access to the Contact Context).

Here is how it has to be done :

in the e-mail template :

[$RunScript(name="RetrieveNtCount", file="CustomTemplate", idpubl="$$GetArgument('k_publication')")]

Then you can access it in serverscript with :

var K_PUBLICATION = Variables.Values('idpubl');

For those who need a ready-to-use example :

in SYS_STORAGE :

name : CustomTemplate

text :

function RetrieveNtCount(ContextHandle){

        var K_PUBLICATION = Variables.Values('idpubl');

        var DsEntity = Database.GetMasterDataSet(ContextHandle,0); 
        var K_CONTACT = DsEntity.FieldByName('K_CONTACT').AsString;  

        var EditHandle = Database.OpenEditContextRelation2(ntPubl, ntCont, K_PUBLICATION, K_CONTACT);
        var NCOUNT = false;

        try {
            var DataSet = Database.GetMasterDataSet(EditHandle, 0)
            DataSet.Edit()
            NCOUNT = DataSet.FieldByName('NCOUNT').AsString;

        } finally {
          Database.CloseContext(EditHandle)
        }

        return NCOUNT ; 
}

I hope that it will save you some time !

Geoffrey

Sending Emails with Efficy with an Attachment

Wed, 12 Aug 2015 15:50:30 +0000

I would like to know if there is any way of sending an email with Efficy with an Attachment(s) to it?

I checked in the EDN but could not find anything.

I know that some customer are using guest pages to share Efficy document, but the customer don't want guest pages because of high security environment.

Sending a email from a document

Wed, 17 Jun 2015 11:37:17 +0000

Dear,

When I try to send an email starting from an attachment on an Efficy document by clicking 'Send by email', I get an error 'The Webpage cannot be displayed'.
When I click to get more details I see that it doesn't recognizes the 'efficy' protocol.

Is this a setting which is missing?

gr
Erwin