Efficy Overflow Q&A - Recent questions tagged mail

Exchange provider that allow impersonate rights modification

Mon, 27 Jun 2022 08:03:34 +0000

Hello all,

A client has an Exchange server provided by OVH (no Office 365). Their issue is that OVH won't let them setup impersonate rights on an user to sync with Efficy.

They do not want to migrate to Office 365 or get an On premise server for this.

Does anyone know of a client that has an Exchange server provider that can allow impersonate rights ?

It's a French client so a French provider/Hosted in France would be nice.

Modify the size of the MEMO field in the automatic mails sent during the notification of modification of actions

Mon, 14 Jun 2021 10:37:21 +0000

Hello,

I would like to change the number of characters in the MEMO field displayed in the email sent automatically during email notifications when an action is created.

Email Template using multiple tables

Tue, 31 Mar 2020 09:36:03 +0000

Hi all,
I am facing some difficulties to implement a new email template.
In our using context, we have to send an email to a specific contact of a company.
In this email, we include some information about a case in helpdesk like the company which is impacted.
We are using multiple link between an incident and companies. And each company has a specific type ("Adhérent", "Fournisseur")
So my question is, I would be able to insert in my template the Company name where the relation between the company and case has the value "1" (Adhérent)
I tried to do this with the operator "onfield" but I cannot obtain the value of the filed just text.
Can you help me for this ?
Regards,,
Take care.
Julien

Instant email on projects

Tue, 05 Nov 2019 10:34:32 +0000

Hi,

I have a strange problem with a customer, when we launch instant email from project consult and i choose an email template, the attachments of the linked documents to the project are also attached to the email.

I cannot find if this is standard in 11.1 or in the customs. My hope is that there is somebody that could give me a tip or lead to solve this problem.

Thanks in advance!

Kr,

Michael

Knowing if Efficy.sendExternalMail failed

Tue, 14 May 2019 21:37:25 +0000

Hello,

For one of our customer we tried want to implement a complex flow were in the end, people get mails. We will use the function Efficy.sendExternalMail for that.

The customer asked me a really good question. How can we know that the mail was actually send ?

I tried this in a scheduler :

Efficy.sendExternalMail('lbe[at]efficy.com', 'lbe[at]efficy.com', '', 'hello ?', 'test test test');

Efficy.sendExternalMail('lbe[at]efficy.com', 'superman[at]efficy.com', '', 'hello ?', 'test test test');

Efficy.sendExternalMail('lbe[at]efficy.com', 'efficy[at]ab78cdefghijkl4mnokqrst.com', '', 'hello ?', 'test test test');

Efficy.sendExternalMail('superman[at]efficy.com', 'efficy[at]ab78cdefghijkl4mnokqrst.com', '', 'hello ?', 'test test test');

The first one is a real address, sending to a real address
The second one is a real address, sending a to a fake adresse ( I think ), but the domain exist
The third one is a real address, sending to a fake address, except the domain does not exist (I am pretty sure. I didn't check :) )
The fourth one is a fake address, sending to a fake address, and the domain does not exist

Here's what I can find in SYS_MAIL after the scheduler :

After the mail dispatcher did his job, here is what I got in my mailbox (Emails are not allowed) :

First mail was obviously a sucess
I got a response from the @efficy smtp for the second address
Still no news from the second
And the fourth, I don't expected much, but I got nothing

In sys_mails : the table is empty.

If theses mails had been sent by, my Outlook, I would have received an error for the third one.

The demand of the customer is simple. He want to be warn when an email was not successfully sent.

How can I respond to that ?

Regards,

Loïc

Send an email with a "Blind carbon copy"

Thu, 09 May 2019 11:35:47 +0000

Hello,

One of my customer would like to add a contact in BCC in one of his process. For this process, we use "Efficy.sendExternalMail". But I don't see any option to add a BCC.

Is it possible ?

Regards,

Loïc

Efficy 11 - Saving mail to efficy only works for administrators in Mac environment

Thu, 21 Mar 2019 12:39:13 +0000

Hello,

A client using Build 11.0.12921 and using a Mac environment is experiencing troubles when saving an email to efficy.

The sidebar works and the plugin is availbale, however when the user tries to save a mail nothing happens.
But when a user is in the administrator group, the functionality works fine.

I haven't found anything in the custom that would explain this.

Below the settings for the admin group and one of a group which doesn't work.

Any suggestions on where to look are appreciated.

Line break in script for an email template

Thu, 13 Sep 2018 15:39:34 +0000

Hello,

someone knows how to make a line break in a script for the running of a runscript for an email template.

I want to replace the splash in this function with a line break

var nature = " ";
    var entyDS = Efficy.GetMasterDataSet(ContextHandle, 0);
    if(!entyDS || entyDS.IsEmpty) return "$$ENCODE$$" + nature;
    entyDS.first();
    while(!entyDS.EOF) {
        if(entyDS.FieldByName("F_STATUT").asFloat)
            nature = entyDS.fieldByName("R_F_NATURE_NIVEAU_1").asString+' / '+entyDS.fieldByName("R_F_NATURE_NIVEAU_2").asString+' / '+entyDS.fieldByName("R_F_NATURE_NIVEAU_3").asString;
        entyDS.next();
    }
    return nature;

I thank you in advance,

Sincerely, Jean.

meaning of Badge for document/email

Mon, 18 Jun 2018 09:33:25 +0000

Hello,

I have a question about the meaning of Badge for document and email, as far as i found in build notes it means there's document(s) or mail(s) to be handled by user, the query behind is checking UPLOADSTATE = 1, so what does this mean? when we get this field (UPLOADSTATE) set to 1? is it something related to "AutoMailUploader" service? or scanned document?

Thank you in advance for the help and clarification.

Best regards

Error on running script on auto mail uploader

Thu, 20 Apr 2017 13:13:32 +0000

Hello,

I'm trying to run a script on uploading email and convert it to task using auto mail uploader (though "script" field in configuration of mail uploader), but i'm getting the following error when i run the service like in the screenshot below.

The script is like the following, simply link a user to created task:

    function BeforeCommit(EditHandle, Inserted){
    LinkUserToAction(EditHandle, Inserted);
}

function LinkUserToAction(EditHandle, Inserted){
    var USER = 4;
    Database.SetUsers(EditHandle, USER, false);
}

Please advise.

Thank you in advance for your help.

Best Regards.

Invite by mail button on Agenda view

Fri, 29 Jan 2016 10:30:57 +0000

Hello,

I'm trying to add a button on Agenda view to generate action like "invite by mail" (exist in Appo Edit mode). i want to generate mail appointments for the whole week appointments.

I was checking, and the issue that there's a black-box function "CallEfficyProtocol" that create the invitation using #EditHandle, so how can i achieve this custom (from agenda view) and manipulate the #EditHandle?

Please advise.
Thank you.
Best Regards.

upload mail to efficy from script

Fri, 08 Jan 2016 16:31:27 +0000

Hello,

I'm using datasync to parse directory and upload all email in it to Efficy. I've tried to use the usual way of insertAttachment to newly created Mail

ImportFiles.prototype.ImportFile = function(EditMail, FilePath, FileName) {
        Database.InsertAttachment(EditMail, 1, FilePath);
        var AttachmentText = StrLoadBinaryFile(FilePath); 
        var FileDS = Database.GetDetailDataSet(EditMail, ntFile);  
        FileDS.Edit;
        FileDS.FieldByName('STREAM').AsString = AttachmentText;
        Database.UpdateDetail(EditMail, ntFile, 0, 0, 'FILESIZE', AttachmentText.length); 
        Database.UpdateDetail(EditMail, ntFile, 0, 0, 'PATH', FilePath); 
        Database.UpdateDetail(EditMail, ntFile, 0, 0, 'COMMENT', FileName);
        Database.CommitChanges(EditMail, false);
        Database.CloseContext(EditMail);
    }

but i'm getting error:

Error during CommitChanges on "Mail": Could not convert variant of
type (Null) into type (Double)

Please advise.
thank you.
Best Regards.

Efficy Addins disappears in outlook

Thu, 31 Dec 2015 13:31:48 +0000

Efficy Addin disappears in outlook

How to add a new profile in Outlook after a migration

Thu, 31 Dec 2015 11:28:54 +0000

How to add a new profile in Outlook after a migration