https://overflow.efficy.io/?qa=tag/net Powered by Question2Answer https://overflow.efficy.io/?qa=2549/email-polling-automatic-ticket-creation-keywords-subject <p>Hi everyone!</p> <p>For a customer, I need to make a estimate (if what they ask is possible) for an Efficy module cappable of: </p> <ol> <li><p>polling from a specific mailbox on the incoming email customer requests</p></li> <li><p>Scanning the emails in the subject and contents for specific keywords, e.g. “Kündigung” (cancellation)</p></li> <li><p>Automatically create tickets (cases) in Efficy with predefined categories and contents (similar output from the Profiler request to Efficy) based on the found keywords in step 2) and direct the cases to the specific team ticket folder based on the corresponding business rules.</p></li> <li><p>If documents or emails are attached in the ticket, these attachments should be stored in a fileshare or sharepoint, not in the Efficy database.</p></li> <li><p>If a user uploads emails or documents or attachments into Efficy via the Efficy Outlook Plugin, these attachments should be stored in a fileshare or sharepoint, not in the Efficy database.</p></li> </ol> <p>Do someone have some idea on how it could be done?<br> Is it worth it to develop that kind of App/Module?</p> <p>KR,</p> <p>Prince.</p> WorkFlow / Serverscript https://overflow.efficy.io/?qa=2549/email-polling-automatic-ticket-creation-keywords-subject Tue, 13 Jun 2017 12:17:52 +0000 https://overflow.efficy.io/?qa=475/calldotnetlibraryfunction-library-function-changes-renamed <p>The .net teams changed the name and the signature of a function, and therefore, efficy was ,not able to call the function, once renaming it to its origiinal name, it word fine again.</p> <p>do you have any explanation?<br> Thanks in advance,</p> WorkFlow / Serverscript https://overflow.efficy.io/?qa=475/calldotnetlibraryfunction-library-function-changes-renamed Fri, 26 Jun 2015 13:48:15 +0000