Efficy Overflow Q&A - Recent questions tagged support

How to customize the files in the admin folder of the wwwroot of Efficy, in order to change the support email?

Wed, 26 Jul 2023 07:37:36 +0000

How can I customize the following files in the wwwroot of Efficy?

We need to do that in order to replace "Email of efficy suport" by the customer support email.

admin/Error.htm
admin/ErrorAjax.htm
admin/ErrorServicy.htm
admin/error/text_html.txt

Clean silhouettes

Mon, 20 Dec 2021 14:46:24 +0000

Hello All,

How can we clean or purge the silhouettes in the new Edeal version ?

Regards,

Configure Digital signature in edeal and Yousign

Fri, 15 Oct 2021 14:27:30 +0000

Hello All,
Do we have document to help the clients configure YouSign and digital signature in edealCRM.
I found a url on the help online, https://help.efficy.io/E-deal_crm/fune_part_auth_services.html
but doesn't seem complete.

Regards,
Binoy

Error while publishing an questionnaire

Tue, 28 Sep 2021 13:36:43 +0000

Hello,

For a migration project. The client has reported this error.
I did check the hub connection succesfully. I could publish custom forms without any errors in the reference.

Please get in touch if you have a question.
The Build and version of the app is as follows: 2021-39

I could only find so much in the logs:

2021-09-28 11:27:14,859 DEBUG com.edeal.frontline.SqlQuery - multival fields : []
2021-09-28 11:27:14,972 ERROR com.edeal.frontline.services.form.impl.HubFormServiceImpl - Error during form posting to Hub
org.restlet.resource.ResourceException: Internal Server Error
at org.restlet.resource.ClientResource.handle(ClientResource.java:858) ~[org.restlet-2.0.8.jar:?]
at org.restlet.resource.ClientResource.post(ClientResource.java:1197) ~[org.restlet-2.0.8.jar:?]
at com.edeal.frontline.services.form.impl.HubFormServiceImpl.post(HubFormServiceImpl.java:154) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at com.edeal.frontline.services.form.FormServiceClient.post(FormServiceClient.java:45) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at com.edeal.frontline.controller.actions.netbusiness.PublishCustomFormAction.execute(PublishCustomFormAction.java:110) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at com.edeal.frontline.controller.ControllerServlet.processAction(ControllerServlet.java:625) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at com.edeal.frontline.controller.ControllerServlet.perform(ControllerServlet.java:271) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at com.edeal.frontline.controller.ControllerServlet.doGet(ControllerServlet.java:142) [edeal-webapp-EfficyCorporateEdition2021-039-base.jar:EfficyCorporateEdition2021-039]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) [servlet-api.jar:4.0.FR]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:4.0.FR]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) [catalina.jar:9.0.46]

Task Priority for Bulk Emailing Task and Emailing speed

Wed, 02 Jun 2021 07:37:43 +0000

Does the value 1 indicates maximum priority for a task in the field TskPriority ?

Question 2: The emails are being sent very slowly for a client and concerns have been raised. How could we increase the emailing speed. Please note: This client sends emails to more than 10k customers.

Regards,
Binoy

Error with a task that calculates the indicators for the KPI's in edeal

Thu, 21 Jan 2021 15:37:44 +0000

Hi Team,

I have a task that fails while calculating the KPI indicators for project IRCEM.

Version of edeal deployed: Mid 2081 Version 81
Database being used is a 'MS SQL Server'

In the logs of the task, i could find the following text: Error recording dataset :

20/01/2021 22:00Error during indicator processing linked to 'adm-9' chart code: Error recording dataset
20/01/2021 22:00Error during indicator processing linked to 'adm-8' chart code: Error recording dataset
20/01/2021 22:00Error during indicator processing linked to 'adm-22' chart code: Error recording dataset

Searching for the error text in the project space gave me nothing. I'm hoping to understand why this issue occured with the task and how could I fix it.

Any help would be appreciated.

Please let me know if you would require any additional information.

MAINTENANCE INFORMATION - External repository access and reference applications access

Thu, 21 Jan 2021 11:44:36 +0000

IMPORTANT : Maintenance: Next Monday, January 25, maintenance operations will be carried out on our external repository and our applications references access
Disturbances will therefore be expected, get organized today, if you need to retrieve information from our external repository.

Warning: Access to our artifactory repository is switched to https

Mon, 04 Jan 2021 08:36:51 +0000

For information, access to our Artifactory repository has been changed to https.

Remember to modify your links in your favorites and your "settings.xml" for maven.

https://help.efficy.io/E-deal_crm/envi_toc451439157.html

Also remember to empty the cache of your browsers