Efficy Overflow Q&A - Recent questions tagged tapi

Skype for business integration

Mon, 18 Nov 2019 09:37:27 +0000

What are the current capabilities of Efficy in terms of in Efficy skype integration?

Client-side integration:
Can sidebar integrate with skype server using JTAPI protocol ?
Server verion : Lync server with client: Lync 2013 (15.0.4933.1000) MSO (15.0.4719.1000) 32-bit
Server verion : Skype For Business server with client: Skype for Business for Office 365 MSO (16.0.11328.20362) 32-bit

Can we trigger customisable WF events when different skype actions are triggered?
1. Incoming call
2. Outgoing call
- from skype itself
- initiated from Efficy (seems trivial to pass the info in front end, anything more fancy availbale? )

Server-side integration:
Skype offers possibilities to integrate web applications via different API. Do we foresee any serverside integrations in the future ?

Which version of Tapi is supported by Efficy ?

Tue, 10 Nov 2015 16:54:13 +0000

Is there a minimum version of Tapi driver that needs to be used in combination with Efficy?
Does it depend on the Efficy version ?

Outbound call

Fri, 05 Jun 2015 07:34:58 +0000

Can you explain a bit more on how outbound call are handle in case 1.

I presume the number is dailed when you click on the phone number. Can you also then generate a task like with the inbound?

thx
erwin